System Monitoring and Maintenance Done Right

System Monitoring and Maintenance Done Right

Most IT services providers say they monitor and maintain their clients’ computing network, but are they really doing so on a regular basis? How would you even know?

And, if they are performing these critical proactive tasks, are they doing them according to best practices?

If your NJ business works with an managed IT service firm, here’s how to know and what to ask and look for to make sure your computing network is being properly maintained and monitored.

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Frustrated and overworked businessman burying his head uner a laptop computer asking for help

Proactive IT Support vs Reactive Help Desk Support: Which is Best for Your Business?

Proactive IT Support vs Reactive Help Desk Support: Which is Best for Your Business?

All companies rely on the optimal performance of their business systems and IT assets to ensure operations run smoothly. If your organization outsources the management of your IT systems to an IT service firm, then it is critical that you understand exactly how, when and where your IT partner will be taking care of your systems.

There are many different approaches to providing managed IT services, each with varying results. In order for you to make the best decision on what type of managed IT service plan best fits your company’s needs, it’s crucial to understand the differences between “help desk support” and “and pro-active IT support”.

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Production managers team working new project

Get the Most Out of Your IT Investment with a Strategic Performance Analysis

Are you sure your technology investment is what your NJ company really needs? Is your IT department doing what they’re supposed to do to keep your operation running at its best? Does your IT services provider have your company’s best interests at the forefront or are they doing what’s best for themselves?

How can you possibly know all of this, and how can you find the answer to these important questions? With IND’s strategic performance analysis (SPA) – a comprehensive analysis and evaluation of your computing network!

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technician checking server wires

What Should Be Included in Your IT Service Plan and What Makes IND Different?

There are many IT service providers today who provide managed IT service plans in the New Jersey/New York metro area. The problem is that the services that they include – or don’t include – in their fixed-cost managed service plans are typically a poor match for the needs of small and medium-sized businesses.

Most business executives today don’t even know what IT services they need, or even what they should expect, from their IT support and consulting firm.

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