How to Prepare for Hurricane Joaquin

hurricane_joaguin_projectionBy now you’ve probably heard about Hurricane Joaquin which may impact our area over the weekend or early next week.

We all recall the devastation that Hurricane Sandy brought to our area, but the good news is we have advanced notice and can prepare for what might come.

While the exact path of the storm is always unknown early on, our region has the potential to see damaging conditions due to flooding, high winds, and likely widespread power outages.

We are closely monitoring the storm and our team is ready to respond!

How to Prepare for Hurricane Joaquin

  • Save a set of emergency contact numbers either printed out or saved on your mobile phone for easy reference
  • Organize a call tree companywide (or by groups) for use during emergencies to quickly reach everyone
  • Have alternate contact information for all employees such as alternate phone/email addresses for extra ways to communicate
  • Check and see if your community participates in Nixle alerts, which provides community test alerts: http://www.nixle.com/resident-resources/

Protect your home or office technology by shutting down and unplugging computers or laptops during storm activity. This storm is probably going to bring with it power outages, spikes and surges. Keep your equipment safe by keeping it unplugged until after power has been restored and stable (usually 1 hour). Servers that are plugged into UPS devices etc. are different. But since you have a good amount of PC’s and laptops they should be shut down and best is to be unplugged.

 

How We Can Help

Remember we are here and ready to help! Just select one of the many convenient ways to reach us for support:

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After you login, click the Create Ticket button on the top right-hand side of the page. In the Step 1 area, click on one of the 6 boxes that best describes your type of support request. In Step 2, enter a brief title and then detail your issue and answer all of the questions as best you can. For urgent issues, click the “Emergency” checkbox on the Create Ticket Page.

Requests for urgent support outside of business hours (8 AM – 5 PM EST) must be submitted by telephone to get a response outside of business hours. Otherwise, your urgent request will be addressed during the next business day.

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Click on the IND logo in your system tray or ribbon and select Create Service Ticket.Choose your priority by the importance drop down at the top, enter a basic subject for your request and fill in details in the body of the window being sure to include the issue, how long the issue has been effecting you, if the issue is affecting other people, and how urgent your issue is. Click Send to submit your ticket.Requests for urgent support outside of business hours (8 AM – 5 PM EST) must be submitted by telephone to get a response outside of business hours. Otherwise, your urgent request will be addressed during the next business day.
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Send an email to our Help Desk to create a ticket automatically and communicate with your team or any member. Make the Subject a brief title for your issue and the body of your email should include the issue, how long the issue has been effecting you, if the issue is affecting other people, and how urgent your issue is.PLEASE NOTE: All tickets created by email are opened as Priority 3 by default. To open a Priority 1 ticket by email, you must write the word “URGENT” (without the quotes) in the subject line of the email. Requests for urgent support outside of business hours (8 AM – 5 PM EST) must be submitted by telephone to get a response outside of business hours. Otherwise, your urgent request will be addressed during the next business day.
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Need to speak with someone now? No problem!Give us a call and one of our friendly and professional support staff members will help right away.