Proactive IT Support vs Reactive Help Desk Support: Which is Best for Your Business?
All companies rely on the optimal performance of their business systems and IT assets to ensure operations run smoothly. If your organization outsources the management of your IT systems to an IT service firm, then it is critical that you understand exactly how, when and where your IT partner will be taking care of your systems.
There are many different approaches to providing managed IT services, each with varying results. In order for you to make the best decision on what type of managed IT service plan best fits your company’s needs, it’s crucial to understand the differences between “help desk support” and “and pro-active IT support”.