Frustrated and overworked businessman burying his head uner a laptop computer asking for help

Proactive IT Support vs Reactive Help Desk Support: Which is Best for Your Business?

Proactive IT Support vs Reactive Help Desk Support: Which is Best for Your Business?

All companies rely on the optimal performance of their business systems and IT assets to ensure operations run smoothly. If your organization outsources the management of your IT systems to an IT service firm, then it is critical that you understand exactly how, when and where your IT partner will be taking care of your systems.

There are many different approaches to providing managed IT services, each with varying results. In order for you to make the best decision on what type of managed IT service plan best fits your company’s needs, it’s crucial to understand the differences between “help desk support” and “and pro-active IT support”.

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IT Support For Financial Firms

Using Old PCs for Your Business Costs More than You Realize

Using Old PCs for Your Business Costs More than You Realize

As a business owner or manager, you need to squeeze every bit of ROI out of your investments. Money doesn’t grow on trees after all. However, this mindset often drives business leaders to make penny wise, pound foolish decisions when it comes to the computers that their employees use.

Computers have a productive lifespan of three to four years and then they are ready to be recycled. Why? Because they are the daily workhorses that are used continually for eight hours a day, five days a week … that’s 2000 hours a year at a minimum! The cost to continue using an old computer is much higher than buying a new one.

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Cloud Computing Synchronizing

4 Critical Features Missing From Your Cloud Email

Your business relies heavily on email for crucial transactions and day-to-day communications that, without it, your business could not operate properly.

In the past, when small and medium-sized companies had on-site e-mail servers, there was the stark realization that you also needed to back up your email as well as have an offsite redundancy in case the system went down.

Now that businesses have mostly moved to Cloud-hosted email—such as Gmail and Office 365 Hosted Exchange — they seem to simply trust that their Cloud provider will also backup and provide them redundancy.

But Cloud-hosted email providers have very limited backup and redundancy systems in place, putting your business in danger of downtime and lost information. To safeguard your profits, ensure your business email systems have four capabilities: archiving, backup, journaling, and redundancy.

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Travel concept with digital tablet, sunbed and beach umbrella

What Will You Do – or Which Devices Will You Take – on Your Summer Vacation?

Editor’s Note: We recommend you don’t bring any electronic devices, and really take a vacation!

The summer is upon us and thoughts are turning towards that summer vacation. Whether it’s in the mountains or at the beach, driving cross country or flying across the ocean, you likely will need to bring some type of computer/mobile device to keep up with work while you are away.

Let’s look at whether the lucky vacation tagalong is a laptop computer, a Microsoft Surface (Book or Pro), or a tablet, and why these are contenders for vacation disrupters.

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